Information from the phone contact system is not always up-to-date about cases. Need to improve it to provide the actual/current status of cases. Applications take a long time at the USCIS Office, but there is a tool where one can check the status of a case online. We need to have a similar online tool to check status of cases that are at the NVC. It should give a general ideas on where in the process a case is.
Idea No. 26