Information from the phone contact system is not always up-to-date about cases. Need to improve it to provide the actual/current status of cases. Applications take a long time at the USCIS Office, but there is a tool where one can check the status of a case online. We need to have a similar online tool to check status of cases that are at the NVC. It should give a general ideas on where in the process a case is.
Data Availability, Information Quality, Accountability...
What information and high-value data should we provide to make our agency more accountable, improve public knowledge of our work, and create economic opportunity? How can we make information and data available in a timely and accessible manner?
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